Cancellation Policy
Cancellations must be made at least 7 days prior to your scheduled float in order to receive a full refund.
 
Rainy Day Policy
First and foremost, do not assume that since it is raining wherever you are the morning of your float (i.e., at home in St. Louis) that is raining at Jeff's Canoe Rentals. If you are a no show because of bad weather somewhere else and it did not rain at Jeff's Canoe Rentals, you will not be issued a rain check or refund.
 
In the event of a rainy day, we will postpone all floats until 11:30am. If it is still raining at that time, a rain check that is valid for one year from the date of your scheduled float will be issued. The rain check may be used on any date as long as there is availability.
 
Pets
We have a lot of very loyal customers that patronize Jeff's Canoe Rentals who are pet lovers. We understand that for a lot of our customers, the family pet is more like another member of the family. However we will under NO circumstances allow pets in our rafts. If you choose to bring your pet floating, you may only float in a canoe. Understand that you will be taking your pet on a crowded bus (sometimes a VERY crowded bus) and that there will most likely be small children near your pet. You will assume full responsibility for your pet.
 
Pets may not occupy a seat on the bus. You may put your pet in the floor or on your lap, but seats are reserved for people.

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